Our Practice Advisors are available as a free and confidential service to help Alberta lawyers, legal support staff and articling students with legal, ethical and practice inquiries. They mediate and arbitrate inter-lawyer disputes as well as assist lawyers in accessing resources for practice-related stress issues. Practice Advisors do not provide advice to the public. If you are a member of the public, contact our Customer Service team.

Before You Contact a Practice Advisor

1. If you are sending an email, please do not send it to more than one Practice Advisor as this will delay the response time. Please note in your email if you have also left a voicemail message.
2. If you have left a voicemail message, please wait for a call back. Please identify if your matter is urgent or time sensitive. We prioritize and assign every voicemail to a Practice Advisor who will respond within two business days. If a matter is urgent, it will be prioritized accordingly.
3. If you leave a voicemail message or send an email, please also provide:
   – your full name, including the spelling of your surname,
   – your phone number (saying it twice is helpful),
   – indicate if you wish to speak to a particular Practice Advisor, and
   – if you are legal support staff, please include the name of your law firm.

Contact Information

Practice Advisor phone inquiries are streamed to the central phone number below. We will do our best to call you back within two business days. If you do not hear from us within that timeframe please call us back.

Toll free: 1.866.440.4640 Local: 587.390.8462

Email: Elizabeth Aspinall	Email: Jesse Mackenzie	Email: Allan Guty

The Role of the Practice Advisors

Our Practice Advisors respond to over 5000 inquiries per year. They are available to assist lawyers with inquiries about ethical and practice matters. The following list clarifies the matters in which our Practice Advisors may provide advice and assistance.

Additional Tips for Contacting a Practice Advisor

It is the Practice Advisors’ job to listen, provide information and guidance, and when necessary, give feedback on how to resolve a problem. It is their role to help lawyers understand professional obligations and assist them to find the best way forward. As a lawyer, legal support staff or articling student, please consider the following tips:

1. Provide as much information as you can in the voicemail or email inquiry. By doing so, the Practice Advisor assigned to your inquiry will be better prepared to assist you.
2. Call or email us yourself. Often a lawyer will ask an assistant or an articling student to contact our Practice Advisors on their behalf. This may not result in the best response as they may not have sufficient first-hand information.
3. Identify if this is a follow-up to an earlier inquiry. If you have already spoken to a Practice Advisor and you are calling back on the same matter, please identify who the Practice Advisor was and the subject of the earlier inquiry.

Other Resources

The Law Society of Alberta offers practice advice to lawyers in a variety of different ways:

• AdvisorLink: A program where lawyers or students-at-law are provided with the contact information for lawyers in the community who have agreed to serve as a resource to less experienced members of the Bar. These lawyers are available to answer one-off inquiries in a wide range of practice areas.
• SoloNet: An online community hosted by the Office of the Practice Advisor for sole and small firm practitioners.
• Office of the Equity Ombudsperson: Provides confidential advice, information and assistance to lawyers, articling students and support staff working in the legal profession on issues of discrimination or harassment by lawyers.
• Resource Centre: A regularly updated library of Law Society-produced materials including articles, courses, model policies and checklists, webinars and more. You may also want to refer to the Legal Profession Act, the Code of Conduct or the Rules of the Law Society of Alberta.