Cyber claims are handled by Zurich 24/7 and are reported directly to them. The claims protocol, including Zurich’s contact information and claim report form, will be available on the Law Society of Alberta’s Lawyer Portal by December 9, 2022. ALIA recommends that Subscribers print the claim report form when it is available so they have it in the event of a claim. For technical assistance with the Lawyer Portal, please contact the dedicated Law Society of Alberta technical support team between 8 a.m. and 4:30 p.m. MST at 403-541-4810.

Before reporting a claim, Subscribers should log into the Lawyer Portal to obtain the claim report form and Zurich’s contact information. However, if the claim is after hours and Subscribers need urgent crisis management or legal advice following a cyberattack, they can contact:

Designated Breach Coach
Imran Ahmad
416-202-6708
Email

This contact information is available to access 24/7. If Subscribers do not require urgent crisis management, then they should follow the reporting instructions located on the Law Society of Alberta’s Lawyer Portal.

If a Subscriber or their law firm has other insurance that might respond to the claim, they need to notify that insurer separately.

Click here to access information on when to report a privacy or data breach to the Law Society of Alberta.

All Subscribers pay the same cyber coverage levy, which will not result in a surcharge if you have a cyber claim.

However, the claims experience of all Subscribers will impact the future renewal rate of the cyber program, and a poor claims experience could cause an increase in the cyber coverage premium, which will translate into a higher levy for all Subscribers. ALIA strongly recommends that Subscribers and their law firms maintain good cyber hygiene by implementing appropriate controls. For a list of cyber hygiene best practices, click here.