The information you provide is important and ultimately contributes to ensuring lawyers maintain the high standards demanded of the profession.
We carefully assess each matter brought forward according to a process that is fair and consistent for both you and the lawyer involved. When filling out our Information Concerning A Lawyer Form, you will be asked to provide background on the matter and provide your contact information.
We address all information brought to our attention, but some matters may fall outside our mandate as the regulator or may not pose a need for early intervention or discipline.
When you provide information about a lawyer, you will receive a letter acknowledging that we have received your information and updating you on the status of the matter.
Intake and Assessment Process
The vast majority of concerns the Law Society receives about lawyers relate to customer service issues and often do not result in formal discipline or sanction. These can include a lawyer not communicating on a timely basis, delays in reporting on files, or misunderstandings.
The Law Society helps lawyers address these customer service issues before they become bigger problems. Early intervention is a proactive and collaborative approach to supporting lawyer competence and the delivery of legal services to all Albertans. How does this approach work?
- We provide resources and programs to help lawyers achieve reasonable standards of professional and ethical conduct.
- We work with you and the lawyer to get things back on track through resolution.
- If this supportive approach is ineffective, matters may be directed to the discipline process.
The Law Society continues to direct matters of significant regulatory risk to our discipline process, such as trust account theft, breach of undertakings to the Law Society, or involvement in mortgage fraud.
We encourage you to fill out our Information Concerning A Lawyer Form before contacting an Intake Specialist:
Email an Intake Specialist